Software you can hire.
Agency is an auditable agent swarm that runs the back office of therapy and other healthcare practices, so the people you hired to deliver care can deliver care.
The work software never reached.
Every practice runs on a layer of work that is precise, repetitive, and constant. It arrives by email, by phone, by calendar invite, by form, all day. It is too messy for off-the-shelf software and too expensive to keep doing by hand. So it lands on clinicians and owners, and it forces capable people to work like machines.
The choices used to be two: buy software and bend your work to fit it, or hire headcount, which is slow, costly, and hard to keep. Agency is the third option. Not a chatbot, and not an assistant that waits to be asked. Something closer to a colleague that catches the work as it comes in and handles it in a predictable, fully recorded way.
The back office, end to end.
Inbox triage
Reads the parent and client emails as they arrive, answers what it can, and routes what it cannot, with nothing buried.
Scheduling
Books, reschedules, covers, and chases cancellations so gaps get filled instead of lost.
Onboarding and intake
Collects intake paperwork, follows up on what is missing, and gets new clients to their first session faster.
Billing records
Keeps billing and financial records correct and current, and flags what needs a human decision.
Licenses and insurance
Tracks clinical license and insurance renewals and gets ahead of them before anything lapses.
Records requests
Handles records requests and release-of-information workflows on the record, every time.
Trust is the part most AI tools skip. It is the part we built first.
Every action is recorded
Agency keeps a complete log of what it did, when, on whose behalf, and from what instruction. If a regulator or a parent asks what happened, there is an answer.
The practice stays in control
Owners set the boundaries, review the work, and correct the agent's understanding of the business directly. It does not act outside its mandate.
It gets sharper, not sloppier
Unprompted, Agency builds and maintains a structured model of the practice: clients, relationships, past conversations. Day 300 is as careful as day one.
It ships its own features
Agency comes with an onboard software engineering team. Feature requests get built and reviewed by sc0red's senior engineers instead of sitting in a support queue.
One agent, one practice, real numbers.
A speech-therapy practice owner was spending evenings chasing cancellations, intake paperwork, license renewals, and records requests. Not a clinical problem, and not a software problem. A capacity problem in a regulated business.
We deployed a single auditable AI employee into the back office. Every action on the record, every figure below measured from real completed work.
Read the full case study5,208
back-office tasks completed by one agent
3.8
full-time staff equivalents of work
40+
routine jobs across nine live sources of incoming work
$15.6K
in staff hours, in the first weeks live
Measured from completed work since the agent went live in June 2026, at a single-owner speech-language pathology practice. The staff-hour figure uses a $30 per hour office-manager rate and about six minutes per task, the conservative numbers practice managers gave us. The full method is in the case study.
I started this practice to help kids talk, not to spend my evenings chasing cancellations and reauthorizations.
Practice owner, speech-language pathology clinic
Built for practices that cannot afford to get it wrong.
- Speech-language pathology, occupational therapy, physical therapy, and mental health practices
- Small and mid-sized healthcare offices with a real back office and no one to run it
- Owners who want the operational work handled, on the record, without hiring another office manager
Agency is deployed and operated by sc0red under the services umbrella, so the strategy, the guardrails, and the ongoing operation come with it. Pricing is per practice; we will walk you through it on a call.
See what an AI employee could run.
Book a 30-minute demo. We will look at your practice's actual back office and tell you honestly what Agency could take off your plate.